Before going to far down this direction, keep in mind that the available services only stay in business by hooking you into a model/game play they defined. They thrive on your communication with clients. But you end up having to pay for the humans to act as agents (they're expensive if in house, and maybe not adding as much value as you would like if they are outsourced). You should keep in mind that Customer Service should be a last-stop solution to a poor value UX – and focus on ensuring you have an amazing UX that removes confusion.
But you never want to work towards getting rid of customer Support.
Support conversations with existing Clients and prospective customers is essential for
Some high level desired features to consider:
* Live chat should be directly integrated into the application (eg: a [hovering] button on the page [header/footer])
* FAQs: common answers should be solvable by providing Categorized FAQs.
The following are some options to consider:
Basically, at this point, combining FAQ and Live Chat makes me think that FreshChat is on to something. And at a start price of 0, I'd recommend it for a startup. But I'm not seeing an integrated solution for leaving Issues/Recommendations.